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FAQ

How do I become a customer?

Visit our Become a Customer page to request an application.

How do I place an order?

If you are a current customer, contact your regional Customer Service Representative to place an order today! If you are not a customer, visit our Become a Customer page to request an application.

For help with International Orders, Service, Contract & Technical Support, contact:

  • John Guzman – 817-995-6094

Customer Service

1-800-374-2739
sales@bsgcraft.com

  • AJ Schneider – GA, SC
  • Brad Hemak – CO, UT, WY
  • Brandon Speich – AZ, Central CA, HI, Northern NV
  • Cheri Baldwin – MN, WI
  • Bryan Schmaling – MA, ME, NH, VT
  • Dan Osmonson – DC, OH, PA, WV
  • Sarah Hague– IA, IL, KS, MO, ND, NE, SD
  • Adam Cook – Northern CA
  • Jen Ross – Cans Specialist
  • Justin Rudolph – Southern CA, Southern NV
  • Kylie Minick – AK, ID, MT, OR, WA
  • Andrea Motz – IN, KY, MI, NC
  • Robert Bolton – CT, NY, RI
  • Shannon McHugh – DE, MD, NJ, VA
  • Tanner Fricke – FL, TN
  • Tiffany Emuariah – AL, AR, LA, MS, NM, OK, TX

What are your hours of operation?

Customer service and order processing personnel are available between 7:00 AM and 6:00 PM CST, Monday through Friday.

I need help with my Malt Order

Visit our Malt Ordering and/or Bulk Malt ordering pages for more information.

Special Order

Some items on our websites and in our catalogs are designated “special order” with an asterisk (*). These items may require extended lead times and minimum order quantities. Contact BSG sales for more information.

Holidays

BSG offices and warehouses are closed on the following U.S. holidays:

  • Christmas Eve December 24, 2021 – Friday
  • Christmas Day (observed) December 27, 2021 – Monday
  • New Year’s Eve December 31, 2021 – Friday
  • New Year’s Day (observed) January 3, 2022 – Monday
  • Martin Luther King, Jr. Day January 17, 2022 – Monday
  • President’s Day February 21, 2022 – Monday
  • Good Friday April 15, 2022 – Friday
  • Memorial Day May 30, 2022 – Monday
  • Independence Day July 4, 2022 – Monday
  • Labor Day September 5, 2022 – Monday
  • Thanksgiving Day November 24, 2022 – Thursday
  • Day after Thanksgiving November 25, 2022 – Friday
  • Christmas Eve (observed) December 23, 2022 – Friday
  • Christmas Day (observed) December 26, 2022 – Monday
  • New Year’s Eve (observed) December 30, 2022 – Monday